Frequently Asked Questions (FAQ)

ABOUT OUR SERVICED RESIDENCES

Q: What is a Serviced Residence?

While within the hotel, Discovery Primea’s suites and lofts function as serviced residences, fully furnished with the comforts of home, including housekeeping , concierge and in-room dining services.

Perfect for business projects, extended stays for leisure, and temporary or permanent accommodation for expats who are relocating to Makati.

Q: What is included in my rate?

All residents can enjoy the following inclusions:

  • Gourmet breakfast daily at Restaurant Tapenade
  • Daily make-up room service
  • Unlimited high-speed internet access for multiple devices
  • Parking lot (1 per unit)
  • Internet protocol TV
  • Bottle mineral water (x 2 bottles) replenished daily
  • Customized welcome hamper on arrival
  • Other inclusions available based on the length of stay

 

Q: Who are the residents staying at Discovery Primea? If I’m currently house-hunting, can I rent a unit here?

The hotel welcomes all residents on a week’s getaway (7 nights) or residents looking at long-term leases. We are committed to providing you a comfortable stay – whether you are relocating, house-hunting, or looking at an extended stay in Makati.

 

ABOUT YOUR APARTMENT

Q: Are the photos on the website actual images of the units that I can book?

The photos on our website are representative of the suites and lofts of Discovery Primea.

Q: Do the units have balcony/patio/terrace?

All Executive and Primea lofts have a balcony/patio/terrace.

Q: Is smoking allowed?

All suites and lofts are strictly non-smoking. There are designated smoking areas within the hotel. Guests who fail to comply with our non-smoking policy may be requested to vacate the unit and a cleaning charge will be imposed equivalent to one (1) to two (2) nights room rate depending on the condition of the suite/loft. Use of Shisha and electronic cigarettes is likewise prohibited. 

Q: Are parties allowed in the units?

In consideration of the comfort and privacy of other guests, we are strictly enforcing a No Party Policy in all our suites and lofts. The hotel’s function rooms are well-suited for events or gathering numbering more than 10 guests.

Q: Are pets allowed in my unit?

Pets are strictly not allowed in all units and within the hotel.  Your LSG ambassador can assist in finding a a nearby pet hotel for your piece of mind.

Q: Where can I gather more information about the units?

You may view our detailed residence categories here. If you have any other questions, please do not hesitate to contact dp.rsvn@discovery.com.ph.

 

ABOUT OUR SERVICES & FACILITIES

Q: When and how linen change is arranged?

The housekeeping team cleans the unit daily.

Linens are changed every 3 days, during housekeeping service days.

Personal laundry/dry cleaning services can be requested at an additional cost.

Q: What do other housekeeping services include?

The housekeeping team will conduct basic cleaning such as floor vacuuming and mopping, changing of linens and towels, cleaning of the apartment’s kitchen top as well as washing of bathrooms.

Housekeeping Services do not assist with ironing, laundry or babysitting services.

Q: Are there facilities for the disabled?

There are ramps available at public areas, handicap public toilets and lift access to all floors including basement carpark. There are 2 handicap rooms available

Q: What happens if I need urgent assistance?

A dedicated Longstay Ambassador, whom you will meet upon arrival, will assist you throughout your stay. While in the hotel, you may reach her thru Guest Services, at extension 7109.

 

ABOUT YOUR BOOKING

Q: Is it possible to view an apartment before I book?

Yes, you can arrange an appointment for viewing, though this is subject to availability depending on occupancy of the apartments. We seek your kind understanding and would be more than happy to book a mutually convenient time for you to view the apartment. Please enquire about this through our form here.

Q: Is there a minimum stay period for a booking?

As a serviced residence operator, a minimum stay period of seven consecutive nights is required per booking.

Q: How and when do I pay for the apartment?

For those staying less than one (1) month, a credit card is required to guarantee the booking.

For 1 to 3 months stay,  we require one (1) week deposit upon reservation.  Payment methods will be sent by our reservations team once we receive your reservation.

For guests staying 3 months up, we require one (1) month  deposit upon reservation.  Payment methods will be sent by our reservations team once we receive your reservation.

Q: What if I need to cancel?

Cancellation policies differ, depending on length of stay:

For stays below a month, cancellation must be received in writing 72 hours prior to arrival. Otherwise, a one (1) night penalty will be charged.

For stays one month and beyond, cancellation must be received in writing one (1) week prior to arrival. Otherwise, a penalty equivalent to one week stay will be charged.

Q: Do I have to pay a deposit when I check in?

Either a credit card guarantee or  a cash deposit of Php4,000 per night, at a maximum of Php 100,000, is required upon check-in.

This amount will be refunded upon check-out if there are no incidental charges incurred during the stay.

Q: I just made my booking. What are the check-in and check-out times?

Our official check-in time is 2:00 PM and check-out time is 12:00 NN.

Early arrivals and late departures are subject to corresponding charges.

Q: How will I receive my confirmation?

The confirmation will be sent to you via email once you have completed the online booking process.

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Long Stay Perks

✔ Complimentary airport transfers

✔ Express check-in and check-out

✔ WIFI for unlimited devices

✔ PressReader access

✔ Breakfast buffet

✔ Pillow concierge

✔ Grocery assistance

✔ 10% Discount on F&B

✔ Monthly themed events

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